Fujitsu Reliability Promise

At Fujitsu we develop our products to meet the highest standards in both quality and technology. We are so sure of the excellence of our servers, SANs and professional workstations that we have created our Reliability Promise: should a hardware defect covered by the Fujitsu Standard Warranty for your server, SAN or professional workstation occur within one year of purchase we are offering our customers a repair and a full refund of the purchase price*. (Note - Hard disk drives will not be included within the reliability promise and will be managed under standard warranty).

If your Fujitsu Server, SAN or Professional Workstation develops a technical fault, contact the Fujitsu Warranty Support on 08702 434399 and our call centre agent will help you through the process.

Once your Fujitsu Server, SAN or Professional Workstation has been repaired, please fill out this online form within 14 days of the repair to claim back the purchase price of your server, SAN or professional workstation. Before you start to fill out the form please ensure you have the following information to hand:

  • Serial number of server/SAN/professional workstation
  • Reliability Promise reference number (emailed to you when you registered your server for the Reliability Promise)
  • Warranty Call Number (this will be used to ascertain proof of repair under the conditions of your warranty)
  • Proof of purchase document (to confirm purchase price)


Claim Form


Reliability Promise Reference Number
Serial number of server / SAN / professional workstation
Warranty call reference number
Description of fault
(max 200 characters)
Purchase price of eligible server / SAN / professional workstation (excl. VAT)

Contact details

First Name
Last Name
Company Name
Post code
Confirm Email

Payment Method

Payment method

I have read and understood the terms and conditions of the promotion.

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